Features

Reservations, arrival and departure

From search to check-out: ASA Gerry accompanies your guests throughout their entire stay.

What ASA Gerry can do

• Search for and view reservations – by guest name, room, period or reservation number
• Change reservation details – for example the arrival or departure time
• Check guests in and out
• Register guests

Ask ASA Gerry, for example

• “Who’s arriving today?”
• “Show me the Müller family’s reservation.”
• “Move the departure for room 112 to Sunday.”
• “Check in room 204.”
• “Which guests are departing today and still have an open balance?”

How it works: changing the departure date

1. You write: “The guest in room 112 is staying one more night.”
2. ASA Gerry finds the reservation and shows you the new departure date.
3. You confirm.
4. ASA Gerry updates the reservation and reports back with the result.

Good to know

Before every change, check-in and check-out, ASA Gerry asks for your confirmation.

ASA Gerry can only change certain reservation details.

Guests and addresses

Who is the guest, have they stayed with us before, and how can I reach them? ASA Gerry finds out in seconds.

What ASA Gerry can do

• Search for guests – by name, city, email or phone number
• Search for companies – including their assigned guests
• View and maintain contact details
• Maintain loyalty program data

Ask ASA Gerry, for example

• “Has Mr. Huber stayed with us before?”
• “What’s Anna Berger’s phone number?”
• “What’s Frank Achmüller’s email address?”

Good to know

If there are several guests with the same name, ASA Gerry asks which one you mean.

Invoices, payments and services

Everything to do with money: ASA Gerry shows you what’s still open, what’s been consumed, and records payments for you.

What ASA Gerry can do

• Show account balances – the current balance of a guest or room
• Show open and existing invoices
• Prepare or record payments
• Show booked services and charges – for example minibar, restaurant or extras
• Post services – put a new charge on a room

Ask ASA Gerry, for example

• “Which invoices are still open?”
• “What’s the balance for room 305?”
• “What has room 305 consumed?”
• “Charge two bottles of mineral water to room 210.”
• “Record a card payment of 250 euros for Mr. Huber.”

How it works: posting a service

1. You write: “Charge a breakfast to room 210.”
2. ASA Gerry finds the matching item and the room and shows you the quantity and price.
3. You confirm.
4. ASA Gerry posts the service to the guest account.

Good to know

ASA Gerry only carries out payments and postings after your explicit confirmation.

You’ll continue to close and fiscalize invoices in ASA HOTEL as usual.

Rooms and housekeeping

Which room is ready for check-in, which one still needs cleaning? ASA Gerry keeps reception and housekeeping on the same page.

What ASA Gerry can do

• Check room status – for a single room or all rooms
• Change room status – for example from dirty to clean

Ask ASA Gerry, for example

• “Which rooms haven’t been cleaned yet?”
• “Is room 108 ready for check-in?”
• “Set room 112 to clean.”

How it works: changing the room status

1. You write: “Room 112 has been cleaned.”
2. ASA Gerry shows you the current and the new status.
3. You confirm.
4. ASA Gerry updates the status, and everyone can instantly see that the room is ready.

Wellness, resources and vouchers

A massage at three, the seminar room for tomorrow and a quick birthday voucher to redeem: ASA Gerry keeps track of it all.

What ASA Gerry can do

• Search for and book spa treatments and appointments
• Search for and book rooms and other resources – for example seminar rooms or tennis courts
• Search for vouchers – by number or holder

Ask ASA Gerry, for example

• “Is there a massage slot available tomorrow at 3 pm?”
• “Book a facial for Ms. Berger on Saturday.”
• “Is the seminar room free on Thursday?”
• “How much is left on voucher 4711?”

Tasks, master data and Help Center knowledge

Organize, look things up, keep learning: here ASA Gerry is your knowledge base and reminder service in one.

What ASA Gerry can do

• Show tasks – with priority and status
• Update tasks – for example mark them as done or change their priority
• Look up master data – payment methods, room types, departments, booking channels and items
• Answer questions about using the software – with knowledge from the ASA Help Center

Ask ASA Gerry, for example

• “Which tasks are urgent today?”
• “Mark the task ‘breakfast order room 204’ as done.”
• “What room types do we have?”
• “Which booking channels do our reservations come from?”
• “How do I create a package?”
• “What happens during the day-end closing?”

How it works: combining knowledge and action

1. You ask: “How does a room change work?”
2. ASA Gerry explains the process based on the Help Center.
3. You say: “Then please do that for the guest in room 108, he’s moving to 112.”
4. ASA Gerry shows you the planned change, you confirm, done.

Good to know

ASA Gerry can only look up master data, not change it.

For questions about using the software, ASA Gerry relies on the Help Center articles. If a topic isn’t covered there yet, he’ll let you know.